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Frequently Asked Questions

  • Are your employees comfortable with pets in the home?
    Absolutely! We understand that pets are part of the family, and our employees are pet-friendly. They are experienced in working around friendly pets and will ensure their safety and well-being during the cleaning process.
  • Do I need to be present during the cleaning?
    It's up to you! Many of our clients prefer to be present for the first cleaning to provide specific instructions. However, if you're unable to be there, we can still deliver exceptional results.
  • What if I need to cancel or reschedule a cleaning appointment?
    We understand that circumstances may change. Please notify us at least 24 hours in advance, and we will be happy to accommodate your request.
  • How do you ensure the security of my home or office?
    Our team members are trustworthy professionals who prioritize the privacy and security of your space. We carefully screen and train our staff to maintain the highest standards of professionalism and integrity.
  • What if I'm not satisfied with the cleaning service?
    Your satisfaction is our top priority. If you're not completely happy with our service, please let us know the area that you're not happy with, and we will come back within 48 hours to reclean the area.
  • Can I request additional services not listed on your website?
    Certainly! We offer customizable cleaning packages to meet your specific needs. Simply let us know what additional services you require, and we will do our best to accommodate your request.
  • Is your cleaning business insured?
    Yes, we are fully insured. We prioritize the protection and peace of mind of our clients, and our insurance coverage extends to any potential damages or incidents that may occur during our cleaning services.
  • Is your cleaning business registered?
    Absolutely. We are a registered and legitimate cleaning business. We adhere to all applicable laws and regulations, ensuring that we operate ethically and professionally.
  • Can I request proof of insurance or registration?
    Of course! We understand the importance of transparency. If you would like to see proof of our insurance coverage or registration, please let us know, and we will be happy to provide the necessary documentation.

Billing & Pricing

Choose The Package That Works For You

Accepted Payment Methods

At our cleaning business, we offer multiple convenient payment methods. You have the flexibility to choose from various options, including traditional methods like checks and cash. Additionally, we embrace digital payment platforms such as Zelle, Venmo or PayPal, providing you with secure and convenient transactions. We prioritize your convenience and aim to make the payment process as straightforward as possible.

Cancellation Policy

To ensure efficient scheduling and exceptional service, we kindly request a minimum of 24 hours notice for any cancellations or rescheduling requests. This allows us to accommodate other clients who may need our cleaning services. Cancellations made with less than 24 hours notice may be subject to a cancellation fee. We understand that unforeseen circumstances can arise, and we will work with you to find alternative solutions whenever possible. Please contact us as soon as you know of any changes to your appointment. Thank you for your understanding and cooperation.

Satisfaction Guarantee

We understand that plans can change. If you need to cancel or reschedule your cleaning, please let us know at least 24 hours in advance to avoid a cancellation fee.

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